Your Sri Lanka Travel Support Centre
Planning a trip to Sri Lanka — or already here and need help? You are in the right place. This page is your complete support resource for travelling in Sri Lanka, brought to you by the Ceyways Tours team. From emergency contacts and visa information to local customs, currency tips, and practical travel advice — everything you need to travel confidently across our beautiful island is right here. And if you ever need us personally, we are just one message away.
Need Help Right Now?
Reach the Ceyways Tours team instantly — available 7 days a week.
WHATSAPP US
Fastest way to reach us for quick questions, tour enquiries and booking confirmations
EMAIL US
ceywaystours@gmail.com
For detailed enquiries, itinerary requests, and tour bookings
How Can We Help?
Emergency Numbers in Sri Lanka
We hope you never need these — but save them in your phone before you travel. Screenshot this page or note them down now.
| Service | Number | Notes |
|---|---|---|
|
Police |
119 |
Available island-wide, 24 hours |
|
Fire & Rescue |
110 |
Available island-wide, 24 hours |
|
Tourist Police |
+94 11 242 1052 |
Colombo — specialist support for tourists |
|
Ambulance / Medical |
1990 or 011 269 1111 |
National ambulance service |
|
Accident Service |
+94 11 269 1111 |
National Hospital Colombo |
|
Ceyways Tours — Emergency |
+94 71 321 0162 |
Call or WhatsApp us anytime during your trip |
Emergency Numbers in Sri Lanka
- Police : 119
- Fire & Rescue : 110
- Ambulance / Medical Emergency : 1990 or 011 269 1111
- Accident Service : +94 11 269 1111
- Tourist Police : +94 11 242 1052
- Our Team : +94 71 321 0162
Sri Lanka Travel Essentials
Everything you need to know before and during your trip.
VISA & ENTRY card
Most visitors need an Electronic Travel Authorisation (ETA) before arriving.
- Official portal: www.eta.gov.lk
- Fee: USD 20 (single entry)
- Validity: 30 days, extendable Processed within 24 hours
- Passport must be valid 6+ months Always use the official government website only.
CURRENCY & MONEY
ATMs widely available in cities and tourist areas Visa and Mastercard accepted at hotels and larger shops Carry cash for markets, tuk-tuks, temples, and small towns Use official bank exchanges — avoid street money changers
- Currency: Sri Lankan Rupee (LKR) Approx
- rate: 1 USD = 300 LKR (check before travel)
SIM CARD & INTERNET
A local SIM is affordable and highly recommended for maps and communication.
- Main providers: Dialog, Mobitel, Hutch, Airtel Buy at: Bandaranaike Airport arrivals hall or any network store
- Cost: Approx LKR 500–1,500 for a tourist SIM with data Bring your passport to register the SIM Free Wi-Fi available at most hotels and cafes
WEATHER & BEST TIME
South & West Coast + Hill Country:
- Best December to March East Coast (Trincomalee, Arugam Bay)
- Best May to September Cultural Triangle: Good year-round
- Temperature: 25–35°C on the coast | 15–25°C in the hills Sri Lanka can be visited any month — ask us for advice on your specific dates
HEALTH & SAFETY
Sri Lanka is safe and welcoming for tourists. Simple precautions:
- Drink bottled or filtered water only
- Use sunscreen and mosquito repellent in jungle and coastal areas
- No mandatory vaccinations — Hepatitis A and Typhoid recommended
- Travel insurance strongly recommended (include medical evacuation cover)
- The sun is intense — wear hats and light clothing outdoors
- Keep a small first aid kit for minor issues during travel
Getting Around Sri Lanka
Your options for travelling across the island.
| Option | Best For | What to Know |
|---|---|---|
|
Private Car / Van (Ceyways Tours) |
All tourists — most comfortable |
Door-to-door, flexible, personal. Your driver handles everything. Book through Ceyways Tours. |
|
Scenic Train |
Hill country — Kandy to Ella |
One of the most beautiful train rides in the world. Book early at seatreservation.railway.gov.lk |
|
Tuk-Tuk |
Short trips in towns |
Negotiate fare before getting in. Metered tuk-tuks in Colombo. Fun and authentic. |
|
Public Bus |
Budget travel between towns |
Affordable but crowded. AC intercity buses are more comfortable for longer routes. |
|
Domestic Flight |
Colombo to Jaffna or Trincomalee |
FitsAir and Sri Lankan Airlines. Saves time on long northern routes. |
Useful Links for Your Sri Lanka Trip
| Resource | Link | What It Is For |
|---|---|---|
|
Sri Lanka Visa (ETA) |
Apply for your tourist visa online before travel |
|
|
Train Seat Booking |
Book the famous Kandy to Ella scenic train |
|
|
Sri Lanka Tourism Board |
Official tourism information and guides |
|
|
Sri Lanka Weather |
Official weather forecasts island-wide |
|
|
Currency Converter |
Check live LKR exchange rates |
|
|
Colombo Airport |
Flight information — Bandaranaike International Airport |
Local Tips for a Respectful & Enjoyable Visit
A little local knowledge goes a long way in Sri Lanka.
Frequently Asked Questions (FAQs)
What types of tours does Ceyways Tours offer?
We offer a wide range of tours across Sri Lanka, including cultural heritage tours, wildlife safaris, beach escapes, adventure treks, and customized itineraries tailored to your preferences.
Can I customize my itinerary?
Absolutely! At Ceyways Tours, every journey is designed around your interests, pace, and travel style to create a truly unique experience.
Do you provide transportation and guides?
Yes, we provide professional drivers, comfortable vehicles, and knowledgeable local guides to ensure a safe, smooth, and immersive travel experience.
How do I book a tour with Ceyways Tours?
You can easily book through our website, via email, or by contacting our travel support team. We’ll help you plan every detail of your trip.
Are your tours suitable for families and solo travelers?
Yes! Our tours are designed to accommodate all types of travelers, from families with children to solo adventurers seeking cultural and nature experiences.
What is the best time to visit Sri Lanka?
Sri Lanka is a year-round destination, but the ideal time depends on the region. The southwest coast and hill country are best from December to March, while the northeast is ideal from May to September.
Do you offer eco-friendly and responsible travel options?
Yes! Ceyways Tours emphasizes sustainable tourism, supporting local communities, wildlife conservation, and eco-friendly practices throughout your journey.